> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.holaspirit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Email Technical Requirements

Email may seem simple on the surface, but delivering messages reliably requires meeting a range of technical standards behind the scenes. From authentication protocols to domain settings, understanding these requirements is key to ensuring your emails actually reach the inbox.


# Email services

Holaspirit sends emails to users of your platform for the following actions:

* Invitations to join an organization
* Changing email notification
* Roles assignations
* Reset password request
* Notifications for asynchronous governance proposals
* Meeting reports

It’s very important that those emails sent by Holaspirit are not getting blocked by your organization's infrastructure. This page provides details you need about our infrastructure in order to optimize our email deliverability.
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# Email sender

All emails from our services are sent with the following email address: "hello@holaspiritmail.com".
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# Email servers

The IP address of our email provider is:

* Amazon SES (eu-west-1) [https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html](https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html)

To avoid any email interruption, please ensure your organization has our email and IP addresses whitelisted so that our emails are not blocked or flagged as spam/junk (ask your IT director or email administrator for that).
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