How do I add new members to my organization?
You want to invite new users to join the platform? As an administrator, you can add new members to your Holaspirit organization and manage their permissions.
To invite new users to your Holaspirit organization, you have two options:
From the Administration settings:
Go to Members Dashboard
Click on Add member
Fill in the member’s information (name and email address)
Choose your member’s status
Choose the circle(s) your new member will be part of
Click on Create member
You will be able to assign users to a role directly on the role page.
As an admin, go to the Members app:
Click on Add a member
Fill in the member’s information (name and email address)
Choose your member’s status and the circle(s) they will join
Click on Create member
Once created, the new user will be sent an email notification to complete the process and access the platform. If they don’t receive the invitation email, check out the troubleshooting section for troubleshooting.
In Administration > Manage members you can see the list of pending invitations by filtering the users by Invited then clicking on Search.
Regularly check the invitations to identify users who did not activate their account. An invitation is only valid for 6 months, after that it will be automatically deleted.
More information on how to re-send invitations to already invited members here.
Troubleshooting when a user does not get the invitation
The email address might be incorrect: double-check the user's address, if you need to change it, see this article.
Make sure Test Mode is turned off.
Check for all the possible email errors.
How to invite new members?
To invite new users to your Holaspirit organization, you have two options:
Option 1
From the Administration settings:
Go to Members Dashboard
Click on Add member
Fill in the member’s information (name and email address)
Choose your member’s status
Choose the circle(s) your new member will be part of
Click on Create member
You will be able to assign users to a role directly on the role page.
Option 2
As an admin, go to the Members app:
Click on Add a member
Fill in the member’s information (name and email address)
Choose your member’s status and the circle(s) they will join
Click on Create member
Once created, the new user will be sent an email notification to complete the process and access the platform. If they don’t receive the invitation email, check out the troubleshooting section for troubleshooting.
How to manage member invitation?
In Administration > Manage members you can see the list of pending invitations by filtering the users by Invited then clicking on Search.
Regularly check the invitations to identify users who did not activate their account. An invitation is only valid for 6 months, after that it will be automatically deleted.
More information on how to re-send invitations to already invited members here.
Troubleshooting when a user does not get the invitation
The email address might be incorrect: double-check the user's address, if you need to change it, see this article.
Make sure Test Mode is turned off.
Check for all the possible email errors.
Updated on: 14/04/2025