FAQ Subscription & Billing
Get answers to frequently asked questions on about Holaspirit plans and pricing.
👤 Only the Owner and Admins can manage Billing & Subscription.
Yes, you can enrol in a free trial of Holaspirit apps to test out apps only available in our paid plans such as Projects, Actions or OKRs, and that during 14 days. Add-ons are not included in the trial.
Yes! We offer both a non-profit community discount as well as an education discount. Get in touch with our team to see if you're eligible.
Head over to the Subscription & Billing page and choose the plan that is right for you. Find out more!
Yes. You have a few options. You can add users to your subscription at any time during the subscription period. You can log in to your account and add more seats or contact sales for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end of the subscription period. Find out more!
The user count for your Holaspirit instance is calculated based on the number of seats of your subscription. When you hit your user limit, you have two options moving forward:
Simply upgrade your subscription to the level of users that suits.
For Pro plans, you will be allowed to create new inactive users.
If your licence user limit has been reached, and you try to create a new user you will receive the following warning:
When you remove a user, it frees up a seat from your current subscription. You can invite another user to join your workspace. Removing user won't automatically update your subscription. If you wish to edit your subscription, please contact us.
Decreasing the number of seats will only take effect at the end of the current subscription period. If you wish to downgrade your subscription with a lower number of seats, you first need to delete users as needed. To change your plan, head to Subscription and Billing page.
If you aren’t 100% satisfied with Holaspirit, you may downgrade at any time. When a team downgrades, it retains unlimited features until the end of its prepaid service period. At the end of its prepaid service period, your workspace will be closed and you will not be able to access the service anymore.
To cancel, please contact our Support team.
In this section, you can change your payment method and your billing information. Go to the Subscription & Billing and click on the Manage billing button. Any changes change will reflect on your next invoice.
Go to the Subscription & Billing page and click on the Manage billing button. To download an invoice, scroll down to the next to the Payment History section and click on Download invoice.
You can easily pay online via major credit cards (Visa, Mastercard, American Express, and Discover) or set up direct debit. We offer more options for Enterprise customers.
Subscription can be billed either monthly or annually.
When you add new licenses, the cost will be prorated from the date of the date of the purchase through the end of your subscription period. You will automatically receive a new invoice.
You can change your billing frequency at the renewal of your subscription. Go to the Subscription & Billing page and click on the Manage plan button. Choose the billing frequency and click on the Apply changes button to confirm. The change will apply from the renewal date on your next invoice.
👤 Only the Owner and Admins can manage Billing & Subscription.
Plans
Free trial of paid features - can I get one?
Yes, you can enrol in a free trial of Holaspirit apps to test out apps only available in our paid plans such as Projects, Actions or OKRs, and that during 14 days. Add-ons are not included in the trial.
Discounted plans - do you offer such?
Yes! We offer both a non-profit community discount as well as an education discount. Get in touch with our team to see if you're eligible.
Administration
Upgrading my plan - how to do it?
Head over to the Subscription & Billing page and choose the plan that is right for you. Find out more!
Adding more users to my subscription - is it possible?
Yes. You have a few options. You can add users to your subscription at any time during the subscription period. You can log in to your account and add more seats or contact sales for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end of the subscription period. Find out more!
Reaching member limit - what happens next?
The user count for your Holaspirit instance is calculated based on the number of seats of your subscription. When you hit your user limit, you have two options moving forward:
Simply upgrade your subscription to the level of users that suits.
For Pro plans, you will be allowed to create new inactive users.
If your licence user limit has been reached, and you try to create a new user you will receive the following warning:
Deleting users - what happens next?
When you remove a user, it frees up a seat from your current subscription. You can invite another user to join your workspace. Removing user won't automatically update your subscription. If you wish to edit your subscription, please contact us.
Reducing number of licences
Decreasing the number of seats will only take effect at the end of the current subscription period. If you wish to downgrade your subscription with a lower number of seats, you first need to delete users as needed. To change your plan, head to Subscription and Billing page.
Cancelling my subscription - how to do it?
If you aren’t 100% satisfied with Holaspirit, you may downgrade at any time. When a team downgrades, it retains unlimited features until the end of its prepaid service period. At the end of its prepaid service period, your workspace will be closed and you will not be able to access the service anymore.
To cancel, please contact our Support team.
Updating billing and payment details - how to do it?
In this section, you can change your payment method and your billing information. Go to the Subscription & Billing and click on the Manage billing button. Any changes change will reflect on your next invoice.
Invoices - where to find them?
Go to the Subscription & Billing page and click on the Manage billing button. To download an invoice, scroll down to the next to the Payment History section and click on Download invoice.
Payments
Payment methods - which ones do you accept?
You can easily pay online via major credit cards (Visa, Mastercard, American Express, and Discover) or set up direct debit. We offer more options for Enterprise customers.
Subscription can be billed either monthly or annually.
Billing when adding new licences - how does it work?
When you add new licenses, the cost will be prorated from the date of the date of the purchase through the end of your subscription period. You will automatically receive a new invoice.
Switching to monthly or yearly payment - is it possible?
You can change your billing frequency at the renewal of your subscription. Go to the Subscription & Billing page and click on the Manage plan button. Choose the billing frequency and click on the Apply changes button to confirm. The change will apply from the renewal date on your next invoice.
Updated on: 18/06/2025