How to add new licences?

Learn about adding licences

Elodie Ohanian avatar
Written by Elodie Ohanian
Updated over a week ago

If you wish to give more access to additional people, you can increase the number of licences included in your subscription.

👤 Only the Owner and Administrators can makes changes to the organization's subscription and increase number of licences.

🧠 Good to know:

  • Licences are only needed for 2 types of users: Admins and Users.

  • Guest/Inactive members (only included in the Rise, Scale and Enterprise plans) do not require a licence. If you do no have any licence available, you will need an extra one to convert a Guest/Inactive member into a User.

⚠️ Important: Each plan allows a maximum number of users. If you wish to add licences within the scope of licences included in your plan, you can do so without upgrading your plan. If you need more licences than your plan allows, you'll need to upgrade your plan.

Add licences from the Freemium plan

The Freemium plan allows 3 users. In order to add more people to your workspace you'll need to upgrade your plan.

Add licences from a paid plan

Each paid plan allows different features and max number of users:

To add licences within the range of licences included in your plan:

  • Click on your profile icon and select Subscription & Billing

  • Click on Add licences

  • Adjust the cursor to select the number licences needed

  • Click on Continue at the bottom of the page

You can add or remove additional apps and add-ons to your plan. If you don't need them, click Continue.

View the recap of your plan with the new amount of licences. If you want to go back and make changed, click on Subscription in the top left.

You're happy with your upgrade? Confirm your order to apply changes!

📌 Note: If you need more licences than your plan allows, you will need to upgrade your plan. Take a look at this article for more information.

How billing works when managing licences

When adding licences

We'll make a one-time, pro-rated charge for the additional licences based on the remainder of your billing cycle.

You will receive an invoice in which each additional licence is charged pro-rata from the time they were added, for the remaining time of the contract. This is the same behaviour whether your billing cycle is yearly or monthly.

When removing licences

If you delete users, their license can be used by another newly added user.
We won't automatically remove any unused licence from your subscription. You will still be charged for the number of licences included in your subscription.

It is not possible to reduce the number of licenses within the billing period (monthly or yearly). You can, however, do that at the renewal.

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