👤 Only the Owner and Admins can manage Billing & Subscription.
Is there a free version of Holaspirit?
Yes, absolutely! You can use Holaspirit free of charge with 5 users — no credit card required. The free plan is designed for individual and pilot teams to get started with Holaspirit and start mapping the organisation in roles... Find out more!
Can I trial paid plan features?
Yes, you can enrol in a free trial of Holaspirit to test out apps only available in our paid plans such as Projects, Actions or OKRs, and that during 14 days. Find out more!
Add-ons are not included in the trial.
What are the differences between plans?
All of the features and benefits of the different Holaspirit plans can be found on the feature comparison pages. We offer 5 different plans with maximum users limits and a flexible set of features.
How do I change my plan if I start on the free plan?
You can upgrade anytime to our paid plans directly from your workspace. Take a look at our pricing page for more information about the plans available. You can follow the steps described in this article to upgrade your plan!
Do you offer discounted plans?
Yes! We offer both a non-profit community discount as well as an education discount. Get in touch with our team to see if you're eligible.
What is the best plan for Holacracy?
If you wish to practice Holacracy, there are different plans for you:
The Start plan includes everything you need to start working with Holacracy for up to 20 users.
With the Rise plan, you can tailor your workspace with the features you need to run with Holacracy (Meetings & Tensions, Projects & Actions...).
The Holacracy add-on is available with the Rise, Scale, Enterprise plans to help you pilot the implementation of Holacracy.
How do I upgrade my plan?
Head over to the Subscription & Billing page and choose the plan that is right for you. Find out more!
How do I switch from my old Premium plan to one of the new Holaspirit new plans?
You had a paid Holaspirit account before we introduced our new pricing model? This means you are currently on the Premium plan. This plan is not available to our new customers since the launch of our new offers in September 2022 and is set to permanently disappear. Check out this article to help you switch your subscription!
Can I add more users to my subscription?
Yes. You have a few options. You can add users to your subscription at any time during the subscription period. You can log in to your account and add more seats or contact sales for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end of the subscription period. Find out more!
What happens if I hit my users limit?
The user count for your Holaspirit instance is calculated based on the number of seats of your subscription. When you hit your user limit, you have two options moving forward:
Simply upgrade your subscription to the level of users that suits. Upgrade plans can be viewed here.
For Pro plans, you will be allowed to create new inactive users.
If your license user limit has been reached and you try and create a new user you will receive the following warning:
What happens when I delete users?
When you remove a user, it frees up a seat from your current subscription. You can invite another user to join your workspace. Removing user won't automatically update your subscription. If you wish to edit your subscription, please contact us.
How do I to reduce the number of licences?
Decreasing the number of seats will only take effect at the end of the current subscription period. If you wish to downgrade your subscription with a lower number of seats, you first need to delete users as needed. To change your plan, head to Subscription and Billing page.
How do I cancel my subscription?
If you aren’t 100% satisfied with Holaspirit, you may downgrade at any time. When a team downgrades, it retains unlimited features until the end of its prepaid service period. At the end of its prepaid service period, your workspace will be closed and you will not be able to access the service anymore.
To cancel, please contact our Support team.
How do I update my billing and payment details?
As explained in this article, go to the Subscription & Billing and click on the Manage billing button. Any changes change will reflect on your next invoice.
Where can I find my invoices?
Go to the Subscription & Billing page and click on the Manage billing button. To download an invoice, scroll down to the next to the Payment History section and click on Download invoice.
What payment methods do you accept?
You can easily pay online via major credit cards (Visa, Mastercard, American Express, and Discover) or set up direct debit. We offer more options for Enterprise customers.
Subscription can be billed either monthly or annually.
Can I pay by bank transfer?
Bank transfer are authorised for yearly subscription. Contact our support team. Your Holaspirit bank details can be found on your invoice. Holaspirit supports direct debit
How am I billed when I add new licenses?
When you add new licenses, the cost will be prorated from the date of the date of the purchase through the end of your subscription period. You will automatically receive a new invoice.
Can I switch to monthly or yearly payment?
You can change your billing frequency at the renewal of your subscription. Go to the Subscription & Billing page and click on the Manage plan button. Choose the billing frequency and click on the Apply changes button to confirm. The change will apply from the renewal date on your next invoice.