👤 Only the Owner and Admins can manage Billing & Subscription.

Plans

Is there a free version of Holaspirit?

Can I trial paid plans features?

What are the differences between plans?

How do I change my plan if I start with the free plan?

Do you offer discounted plans?

What is the best plan for Holacracy?

Administration

I already have an account, how do I upgrade?

Can I add more users to my subscription?

What happens if I hit my users limit?

What happens when I delete users?

How do I cancel my subscription?

How do I update my billing details?

Where can I find my invoices?

What does "Powered by Chargebee" means?

Payments

What payment methods do you accept?

How am I billed when I add new users?

Can I switch from monthly to yearly payments?

Can I pay by bank transfer?

Plans

Is there a free version of Holaspirit?

Yes, absolutely! You can use Holaspirit free of charge with 5 users — no credit card required. The free plan is designed for individual and pilot teams to get started with Holaspirit and start mapping the organisation in roles... Find out more!


Can I trial paid plan features?

Yes, you can enrol in a free trial of Holaspirit to test out apps only available in our paid plans such as Projects, Actions or OKRs, and that during 14 days. Find out more!
Add-ons are not included in the trial.


What are the differences between plans?

All of the features and benefits of the different Holaspirit plans can be found on the feature comparison pages. We offer 5 different plans with maximum users limits and a flexible set of features.


How do I change my plan if I start on the free plan?

You can upgrade anytime to our paid plans directly from your workspace. Take a look at our pricing page for more information about the plans available. You can follow the steps described in this article to upgrade your plan!


Do you offer discounted plans?

Yes! We offer both a non-profit community discount as well as an education discount. Get in touch with our team to see if you're eligible.


What is the best plans for Holacracy?

If you wish to practice Holacracy, there are different plans for you:

  • The Start plan includes everything you need to start working with Holacracy for up to 20 users.

  • With the Rise plan, you can tailor your workspace with the features you need to run with Holacracy (Meetings & Tensions, Projects & Actions...).

  • The Holacracy add-on is available with the Rise, Scale, Enterprise plans to help you pilot the implementation of Holacracy.

Administration

I already have an account, how do I upgrade?

Head over to the Subscription & Billing page and choose the plan that is right for you. Find out more!


Can I add more users to my subscription?

Yes. You have a few options. You can add users to your subscription at any time during the subscription period. You can log in to your account and add more seats or contact sales for a quote. In either case, the cost will be prorated from the date of quote/purchase through the end of the subscription period. Find out more!


What happens if I hit my users limit?

The user count for your Holaspirit instance is calculated based on the number of seats of your subscription. When you hit your user limit, you have two options moving forward:

  • Simply upgrade your subscription to the level of users that suits. Upgrade plans can be viewed here.

  • For Pro plans, you will be allowed to create new inactive users.

If your license user limit has been reached and you try and create a new user you will receive the following warning:


What happens when I delete users?

When you remove user, it frees up a seat from your current subscription. You can invite another user to join your workspace. Removing user won't automatically update your subscription. If you wish to edit your subscription, please contact us.


How do I to reduce the number of licences?

Decreasing the number of seats will only take effect at the end of the current subscription period. If you wish to downgrade your subscription with a lower number of seats, you first need to delete users as needed. To change your plan, head to Subscription and Billing page.


How do I cancel my subscription?

If you aren’t 100% satisfied with Holaspirit, you may downgrade at any time. When a team downgrades, it retains unlimited features until the end of its prepaid service period. At the end of its prepaid service period, your workspace will be closed, you will not be able to access the service anymore.

To cancel, please contact our Support team.


How do I update my billing and payment details?

Go to the Subscription & Billing page to update credit card information and billing information (email, address). Click on the Manage billing button. The change will reflect on your next invoice.


Where can I find my invoices?

Go to the Subscription & Billing page and click on the Manage billing button. To download an invoice, scroll down to the next to the Payment History section and click on Download invoice.


Payments

What payment methods do you accept?

You can easily pay online via major credit cards (Visa, Mastercard, American Express, and Discover) or set up direct debit. We offer more options for Enterprise customers.

Subscription can be billed either monthly or annually.


Can I pay by bank transfer?

Bank transfer are authorised for yearly subscription. Contact our support team If you Holaspirit bank details can be found on your invoice. Holaspirit supports direct debit


How am I billed when I add new licenses?

When you add new licenses, the cost will be prorated from the date of the date of the purchase through the end of your subscription period. You will automatically receive a new invoice.


Can I switch to monthly or yearly payment?

You can change your billing frequency at the renewal of your subscription. Go to the Subscription & Billing page and click on the Manage plan button. Choose the billing frequency and click on the Apply changes button to confirm. The change will apply from the renewal date on your next invoice.


See also

How does the Freemium plan work?

How does the Start plan work?

How does the Rise plan work?

How does the Scale plan work?

How does the Enterprise plan work?

How to upgrade my plan?

How to add new licences?

Supported payment methods

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