👤 Only the Owner and the platform Administrators can access the Billing & Subscription section of the organization.

Jump ahead to:

Where do I manage my subscription?

What plans are available with Holaspirit?

How do I upgrade my plan?

How do I increase the number of licences?

What happens when I reach the number of users my subscription allows?

How does removing users impact my subscription?

How do I reduce the number of licences?

How do I switch from a monthly to a yearly plan (and vice versa)?

How do I cancel my subscription?

What are the supported payment methods?

How can I switch to bank transfer?

How do I update my billing and payment details?

Where can I find my invoices?

What does "Powered by Chargebee" means?


Where do I manage my subscription?

Click on your profile icon and select Subscription & Billing.
From there, you can to upgrade your plan, modify your subscription or edit your payment details.

What plans are available with Holaspirit?

Holaspirit offers three types of plans: Freemium, Premium and Enterprise. They each allow organizations to tailor their subscription to their needs. Check out our website for information on what's included.

How do I upgrade my plan?

As your organization grows, you might need to allow more people to step into your Holaspirit workspace or access other parts of the platform only available on paid plans. Good news, you can upgrade at any point! Follow these instructions to upgrade.

How do I increase the number of licences?

You can increase the number of licenses at any time directly from your platform. If you are on a Freemium plan and require more than 5 active users, you will need to upgrade your plan in order to add the extra licences. If you are already on a Standard plan, check out this article to see what steps to follow.

What happens when I reach the number of users my subscription allows?

When adding a new members to your organization you might see a message at the top of the pop-up window:

  • In blue when you're about to reach the limit of users (active and inactive) provided in your subscription, giving you the number of users still available.

  • In red once the subscription limit is reached. In that case, you might need to upgrade you plan.

How does removing users impact my subscription?

When you remove one or several users, it means a licence becomes available. It allows you to invite other users to join the platform in their place without having to add new licences. If you don’t want to invite other users, you can reduce the number of licences at the end of your current subscription period.

How do I to reduce the number of licences?

A reduction in the number of licenses will only take effect at the end of the current subscription period. You can follow the same process as for adding new users to do it directly from your platform. The number of active users needs to match the number of licences available, you might need to remove members from your organization first in order to reduce the number of licences.


How do I switch from a monthly to a yearly plan (and vice versa)?

You can change your billing frequency at renewal of your subscription. To switch from monthly invoicing to yearly invoicing (or vice versa), go to the Subscription & Billing settings and click on the Manage plan button. Choose the billing frequency (Yearly or Monthly) and click on the Apply changes button to confirm.

The change will apply from the renewal date and the change will reflect on your next invoice.


How do I cancel my subscription?

To cancel your subscription, get in touch with our Support team through the online assistance chat.


What are the supported payment methods?

For monthly or yearly billing, you can you can set up your payment by debit/credit card. We currently accept Visa, Mastercard, American Express, and Discover. You can also decide to set up a direct debit. Check out this article for more information.

How can I switch to bank transfer?

For yearly subscriptions, you can pay by bank transfer. Contact our Support team through the online assistance chat or write to [email protected] so we can help you set that up. If you need access to the Holaspirit bank details, you can find them directly on your invoice.

How do I update my billing and payment details?

To update your credit card, replace it with a new one or edit your billing information, go to the Subscription & Billing settings and click on the Manage billing button.

From there you'll be able to edit the necessary information (like adding a contact the invoices will be sent to who doesn't necessarily have a Holaspirit account), and the changes will reflect on your next invoice.

Where can I find my invoices?

To access your invoices, go to the Subscription & Billing settings and click on the Manage billing button. To download an invoice, scroll down to the next to the Payment History section and click on Download as PDF.

What does "Powered by Chargebee" mean?

Holaspirit uses the Chargebee online service to manage payment methods and billing. Data processed through Chargebee is secured. You can check out their Security and Compliance information here.


See also

How to upgrade my plan?

How to add new licences?

Can I trial the Standard plan for free?

Can I use Holaspirit for free?

Supported payment methods

Did this answer your question?